Refund policy

Return and Refund Policy — Havila

Last Updated: September 12, 2026

All Sales Final

Because Havila products are made to order through our print-on-demand manufacturing partners, we do not accept returns or exchanges for reasons like change of mind, sizing, or color preference. Items are produced specifically for your order and cannot be restocked or resold.

What's Not Covered

To keep this fair and consistent, the following are not eligible for a refund or replacement:

Ordering the wrong size or color
Minor print placement variance (small differences in exact print position are normal in on-demand production and are not considered a defect)
Change of mind after ordering

When You Can Get a Refund or Replacement

We will offer a replacement or refund if:

Your item arrives damaged or defective
You received the wrong item
Your package is confirmed lost in transit

How to Request One

Email: brendanculliney@icloud.com Phone: (720) 448-8302

Please include:

Your order number
Photos of the damaged/incorrect item (if applicable)
A brief description of the issue

What Happens Next

Once approved, we'll send a replacement at no extra cost, or issue a refund to your original payment method. Refunds typically take a few business days to appear, depending on your bank or card issuer.

Cancellations

Because production starts shortly after you order, we can only cancel or modify an order within a short window after purchase. Contact us as soon as possible if you need to make a change — once an item enters production, it can no longer be canceled.