Terms of service

Terms of Service — Havila

Last Updated: September 12, 2026

Welcome to Havila ("Havila," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website [INSERT DOMAIN] (the "Site") and any products you purchase from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Who We Are

Havila is an independent brand selling lifestyle goods, including phone cases and related accessories, operated by [Brendan Culliney / legal business name, if you form an LLC]. We are not affiliated with any third-party platform, manufacturer, or payment processor beyond the service relationships disclosed below.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on this Site. By placing an order, you represent that you meet this requirement or are doing so with the permission of a parent or legal guardian.

3. Products and Fulfillment

Products sold on this Site are produced on-demand through third-party print-on-demand manufacturing partners, including Printify and its network of production partners. Because of this:

Products are made to order after purchase — we do not hold finished inventory in advance.
Colors, textures, and print placement may vary slightly from product photos due to differences in manufacturing batches, materials, and display screens.
Production time is separate from shipping time. Estimated production and shipping windows will be shown at checkout or on the product page, but these are estimates, not guarantees.
We rely on our manufacturing partners for print quality and product construction. We inspect for quality issues where possible, but manufacturing defects are handled through the return/refund process below.

4. Orders and Payment

Orders are processed through Shopify and its supported payment providers (including Shopify Payments, credit/debit card processors, and other payment methods offered at checkout).
We do not directly store your full payment card information; that is handled by our payment processor in accordance with their own security standards.
We reserve the right to cancel or refuse any order, including in cases of suspected fraud, pricing errors, or unavailability of a product from our manufacturing partner.
All prices are listed in U.S. dollars unless otherwise stated and are subject to change without notice.

5. Shipping

Shipping times vary depending on your location and the manufacturing partner fulfilling your order.
We are not responsible for delays caused by the shipping carrier, customs processing (for international orders), or other events outside our control.
Risk of loss and title for products pass to you upon our delivery to the shipping carrier.
You are responsible for providing an accurate shipping address. We are not responsible for orders shipped to an incorrect address provided at checkout.

6. Returns, Refunds, and Exchanges

Because products are custom-produced on demand:

All sales are final except in cases of a manufacturing defect, damage in transit, or an error on our part (wrong item sent, etc.).
If your item arrives damaged, defective, or incorrect, contact us at brendanculliney@icloud.com within 14 days of delivery, with photos of the issue, and we will arrange a replacement or refund at our discretion.
We do not accept returns or exchanges for reasons of size, color preference, or change of mind, since items are not restocked and cannot be resold.
Refunds, when approved, are issued to the original payment method and may take several business days to appear depending on your bank or payment provider.

7. Intellectual Property

All content on this Site — including the Havila name, logo, product designs, photography, and site content — is the property of Havila or its licensors and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use this content commercially without our prior written permission.

8. Acceptable Use

You agree not to:

Use the Site for any unlawful purpose or in violation of these Terms;
Attempt to interfere with, hack, or disrupt the Site or its underlying systems;
Use automated means (bots, scrapers) to access the Site without our permission;
Submit false or fraudulent orders or payment information.

9. Third-Party Services Disclaimer

Our Site and order fulfillment depend on third-party services, including Shopify (e-commerce platform and payment processing) and Printify (print-on-demand production and its network of manufacturing partners). We do not control these third parties' systems, and we are not liable for outages, errors, or issues that originate from their platforms, subject to applicable law.

10. Limitation of Liability

To the fullest extent permitted by law, Havila and its owner(s) shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or purchase of products, including but not limited to lost profits, delays, or product dissatisfaction beyond the remedies described in Section 6. Our total liability for any claim arising from your order shall not exceed the amount you paid for that order.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles, unless otherwise required by applicable consumer protection law in your jurisdiction.